SARAH MACLEAN

Develop and manage schedules, development team capacity, and performance using project tracking software and resourcing tools(Such as ClickUp and Hubstaff).

Maintain detailed project documentation, including meeting minutes, action items, task lists, issues lists, and risk management plans.

Successfully manage and execute various SaaS projects such as IPM mobile applications (for both iOS and Android), bespoke KPI dashboards, and custom web applications.

Utilize various project reporting tools such as, burndown charts, Kanban, Gantt charts, and custom formatted spreadsheets.

Execute AODA compliance audits to ensure AAA level of compliance.

Creating products focused on exceptional customer experiences, with a comprehensive understanding of the customer lifecycle.

Proactively identify, assess, and mitigate risks throughout software project lifecycles, implementing contingency plans that minimized potential disruptions and ensured projects were delivered on time and within budget.

Successfully manage end-to-end project lifecycles for WordPress web projects, ensuring timely delivery, adherence to scope, and alignment with client objectives, resulting in high client satisfaction and repeat business.

Managed projects of varying scope, size, and budget.

Implemented Salesforce CRM to streamline sales processes, resulting in a 20% increase in sales productivity.

Developed, tested, and deployed supplier, partner, and corporate member experiences for Salesforce CRM.

Structured, implemented, and managed learning management system (LearnUpon).

Reviewed diverse business certification applications as a committee member to ensure businesses meet strict membership criteria.

Liaised between departments for operational strategy and report building.

Developed and executed project communication strategies, and deliver regular progress reports to stakeholders.

Maintained and updated supplier information such as qualifications, delivery times, product ranges, etc.

Identified project risks and issues to propose mitigation actions.

Communicated with stakeholders to bridge any gaps in understanding between the team and the rest of the company.

Tracked, analyzed, and reported analytics to management.

Developed processes for improved training procedures.

Owned and maintained comprehensive documentation for client meetings, including detailed agendas, key decisions, and actionable next steps, ensuring clear communication and alignment among all stakeholders throughout the project lifecycle.

Utilized various project reporting tools such as, burndown charts, Kanban, Gantt charts, and custom formatted spreadsheets.

Created, maintained, and strengthened overall brand image through social media.

Managed the success of numerous web project lifecycles.

Tracked project details, documents, and resources.

Pitched, developed, and produced creative strategies for content engagement.

Analyzed and formalized business requirements to define project objectives and scope.

Maintain detailed project documentation, including meeting minutes, action items, task lists, issues lists, and risk management plans.

Maintained good supplier relations, negotiated, and modified contracts.

Analyzed and formalized business requirements to define project objectives and scope.

Updated supplier information such as qualifications, delivery times, product ranges, etc.

Performed quarterly vendor evaluations and presentations.

Utilized project management tools for monitoring project performance and tracking progress. (Gitlab, Jira, Trello, ETC.)

Developed company wide security training. (Such as: GDPR)

Handled support, facility, operations, and billing escalation tickets to support the company SLA.

Executed device and system maintenance to achieve optimal efficiency.

Assessed business impacts of IT projects, organized change management, and managed internal and external stakeholders.

Produced cost efficient solutions for varying budget needs.

Strategized improvements for client intake and organization resulting in increased efficiency and clientele base.

Researched and implemented content recommendations for organic SEO success.