SARAH MACLEAN

Develop and manage schedules, development team capacity, and performance using project tracking software and resourcing tools(Such as ClickUp and Hubstaff).

Maintain detailed project documentation, including meeting minutes, action items, task lists, issues lists, and risk management plans.

Successfully manage and execute various SaaS projects such as IPM mobile applications (for both iOS and Android), bespoke KPI dashboards, and custom web applications.

Utilize various project reporting tools such as, burndown charts, Kanban, Gantt charts, and custom formatted spreadsheets.

Execute AODA compliance audits to ensure AAA level of compliance.

Managed projects of varying scope, size, and budget.

Implemented Salesforce CRM to streamline sales processes, resulting in a 20% increase in sales productivity. Developed, tested, and deployed supplier, partner, and corporate member experiences for Salesforce CRM.

Structured, implemented, and managed learning management system (LearnUpon).

Reviewed diverse business certification applications as a committee member to ensure businesses meet strict membership criteria.

Liaised between departments for operational strategy and report building.

Maintained and updated supplier information such as qualifications, delivery times, product ranges, etc.

Tracked, analyzed, and reported analytics to management.

Developed processes for improved training procedures.

Defined project scope, goals, and deliverables for stakeholders.

Maintained good supplier relations, negotiated, and modified contracts.

Updated supplier information such as qualifications, delivery times, product ranges, etc.

Performed quarterly vendor evaluations and presentations.

Project coordination and management (Using Gitlab, Jira, Trello, ETC.)

Developed company wide security training. (Such as: GDPR)

Handled support, facility, operations, and billing escalation tickets to support the company SLA.

Executed device and system maintenance to achieve optimal efficiency.